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UK Flight Disruptions – Update 4

( Airspace around the UK and Europe remains closed to all carriers.

As a result, Air New Zealand continues to strongly advise passengers with travel plans to affected parts of the UK and Europe to NOT commence their travel today. This applies to those travelling on NZ2 and NZ39 due to depart this evening as well customers travelling on any Air New Zealand service with a connecting flight on another carrier to affected parts of UK / Europe.

Should passengers still decide to travel and there are disruptions to their plans, costs incurred will be at their expense. In addition, Air New Zealand has been informed there is no available accommodation in Los Angeles or Hong Kong.

Passengers may defer their travel to another Air New Zealand flight without penalty. Those who no longer wish to travel can apply for a full refund.

Customers should continue to check the Air New Zealand website for regular updates, call 0800 737 000 (within New Zealand only, if outside of New Zealand go to Contact Us) or check with their travel agent.

Further updates will be provided as information becomes available.

Air New Zealand flights this evening to London from New Zealand:

At present, flights NZ2 and NZ39 will depart this evening to Los Angeles and Hong Kong respectively but may terminate at these ports.

Media Release 17 April 2010 from Air New Zealand.



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