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UK Flight Disruptions – Update 7

( NATS advises that the current airspace restrictions across UK controlled airspace due to the volcanic ash cloud will remain in place until at least 6am Tuesday 20 April (NZ time).

As a result:

* Tonight’s NZ2 service to Los Angeles and London will terminate at Los Angeles.
* Tonight’s NZ39 service to Hong Kong and London will terminate at Hong Kong.
* NZ1 from London to Los Angeles and Auckland due to depart Monday afternoon (UK time) remains on schedule pending further updates from UK authorities.

Air New Zealand continues to strongly advise passengers with travel plans to affected parts of the UK and Europe to NOT commence their travel today. This applies to any Air New Zealand service and any connecting flight on another carrier to affected parts of UK / Europe.

Should passengers still decide to travel and there are disruptions to their plans, costs incurred will be at their expense. In addition, Air New Zealand has been informed there is little to no available accommodation in stop over points like Los Angeles or Hong Kong.

Passengers may defer their travel to another Air New Zealand flight without penalty. Those who no longer wish to travel can apply for a full refund.

Customers should continue to check the Air New Zealand website for regular updates, call 0800 737 000 (within New Zealand only, if outside of New Zealand go to Contact Us) or check with their travel agent.

Further updates will be provided as information becomes available.

Media Release 19 April 2010 9.30am from Air New Zealand.



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