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Customer Experiences Press Releases

Your People are NOT your greatest Asset

No it’s not a typo; the only people that can be described as an asset to your business are the right people. The wrong people can bring your business to its knees.

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June 27th, 2011 at 3:13 pm

NZ Tourism Fails to Deliver

We refer to ourselves as some of the most travelled people in the world. If that is in fact the case why are we struggling to understand the culture and expectations of our key growth markets and as a result delivering a level of visitor experience that doesn’t even meet their expectations, leave alone exceeding it?

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May 25th, 2011 at 1:45 pm

Regions & Categories: New Zealand,Tourism


No More Excuses for NZ Business

A recent survey in the USA highlighted the fact that most organisations understand the value a customer experience strategy can add to a business. However, only 13 percent knew how to develop such a strategy.

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May 2nd, 2011 at 7:00 pm

Regions & Categories: Customer Services,New Zealand


One Thing Business Can Be Certain About

It’s been a long time coming but it is here and it will increasingly be the difference between business growth, profitability and continual struggle. In a highly commoditised world with rapidly increasing competition the customer is now in charge and business is being continually judged on the quality of their customer experience.

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April 18th, 2011 at 3:15 pm

Assisting Christchurch Business to Bounce Back Stronger

For the first time in New Zealand business has available a detailed customer experience development manual.

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April 13th, 2011 at 7:11 pm

Five Areas for Businesses to Work On In 2011

This year has started with a high degree of uncertainty however there a number of areas that business can be very certain about according to Chris Bell Managing Director of Customer Experiences a company that specialises in the development of high quality customer experiences.

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March 7th, 2011 at 10:24 am

I Hate My Job…

How many of your employees start their days struggling to get out of bed with this statement “I Hate My Job”?

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August 16th, 2010 at 9:17 am

Do You Have a Customer Experience Super Star?

They are unique people, difficult to find and keep if you are not providing the right supportive culture. If you have a customer service super star your competitors will know it and you can bet they will be doing all they can to encourage them to jump ship.

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August 9th, 2010 at 2:32 pm

The Ultimate Business

How would you like to lead or work for a business that has the following qualities?

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August 5th, 2010 at 11:25 am

What Businesses Are Doing Wrong…

There are a number of reasons why business is not delivering better quality customer experiences and in continuing tough business conditions, there has been little improvement according to Chris Bell Managing Director Customer Experiences, a company that specialises in customer experience development.

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July 27th, 2010 at 2:31 pm

Business Is Slowly Waking Up…

Some organisations are starting to improve their customer focus and look for more creative ways to add greater value to what they offer customers, but many still have a long way to go if the goal of consistently exceeding customer expectations is reached.

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July 25th, 2010 at 8:06 pm

Customer Service Training Not a Priority

The quality of customer service is on the decline- not good news for service industries including those that will play a major role during the Rugby World Cup. This is according to Chris Bell, Managing Director of Customer Experiences a company that specialises in developing high quality customer experiences.

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July 22nd, 2010 at 6:09 pm

Don’t Survey Your Customers…

Businesses are doing a huge amount of damage to the relationship they have with their customers by continually asking them to complete surveys that will never lead to any improvement.

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July 22nd, 2010 at 6:04 pm